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Privacy Policy

This Privacy Policy explains how Huggable Heroes, operated by Jo-Anne Lomax and Julia Leadbetter (“we”, “us”, “our”), collects, uses and protects your personal information.

Registered address:
4 Brandon Close
Swaffham
Norfolk
PE37 7EF
United Kingdom

If you have any questions about this policy, please contact us at:
📧 Jo@huggableheroes.uk

1. The Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Order details
  • Images you provide for bespoke products
  • Payment confirmation details (we do not store card data)

We only collect information necessary to provide our products and services.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Respond to enquiries
  • Manage gift vouchers
  • Maintain business and accounting records
  • Send marketing emails (only where you have opted in)

We do not sell or rent your personal information to third parties.

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – for tax and accounting requirements
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing communications (where applicable)

4. Images You Provide

As our products are bespoke, you may provide us with photographs containing identifiable individuals.

By submitting images, you confirm that:

  • You have permission from the person(s) in the image to use it
  • You understand the image will be edited and printed onto fabric

Images are used solely for the purpose of fulfilling your order and are not used for marketing without your explicit consent.

5. Payment Information

We do not store or process credit or debit card details.
Payments are handled securely by third-party payment providers (such as PayPal or other secure processors). We do not have access to your full card details.

6. Data Retention

We retain order and financial records for a minimum of six (6) years to comply with UK tax and accounting obligations.

Images may be retained for a reasonable period for order queries or reprints, unless you request deletion sooner.

7. Sharing Your Information

We may share your information with:

  • Payment providers
  • Delivery couriers
  • Accountants or professional advisers
  • Website hosting providers

We only share the information necessary for those services to operate.

We do not transfer your data outside the UK unless adequate safeguards are in place.

8. Cookies

Our website uses cookies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyse website traffic (e.g. via Google Analytics)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at Jo@huggableheroes.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.